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Queuing Model Excel |
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Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization. |
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LiveServiceDesk |
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POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to offer live customer service. Turn browsers into lifetime customers by answering questions before they click to a competitor site! |
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Querybot Web Knowledgebase/FAQ |
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Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24-7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email |
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VueChat Enterprise Server |
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VueChat is a Customer Service software for the Government and Corporations, web based, featured with live video chat, VoIP and Customer Relationship Management (CRM) functions. |
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Boldchat Operator Client .NET |
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Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. |
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VueChat Express |
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VueChat Express is a technology which installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. |
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LBE Desktop Helpdesk |
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Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. |
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TechAid ASP |
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TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be accessed from any Javascript enabled web browser. |
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Request Tracker |
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For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software. |
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LBE Web Helpdesk |
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Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc |
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